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Privacy Policy

This privacy policy informs you about the nature, scope and purpose of the processing of personal data within our online offering.

Data Controller

Physiopraxis Nord


Holtenauer Straße 100
D-24105 Kiel
Germany

Phone +49 30 23125107
Email praxis@physiopraxis-nord.invalid

Types of data processed

  • Inventory data (names, addresses)
  • Contact data (email, phone)
  • Usage data (visited pages, access times)
  • Meta/communication data (device info, IP addresses)

Purpose of processing

  • Provision of the online offering
  • Answering contact requests
  • Security measures

Legal basis

Processing is based on Art. 6 (1) lit. a (consent), lit. b (contract fulfillment), lit. c (legal obligation), and lit. f (legitimate interests) GDPR.

Server log files

The provider automatically collects information in server log files: browser type, operating system, referrer URL, hostname, access time, IP address. This data is not combined with other sources.

Contact form

Contact form data is stored for processing inquiries and follow-up questions. We do not share this data without your consent.

SSL/TLS encryption

This site uses SSL/TLS encryption for security and protection of confidential content.

AI Chat Assistant

We offer an AI-powered chat assistant on our website. When you use it, we process the messages you enter as well as technical connection data (e.g. shortened or pseudonymised identifiers) in order to answer your request and provide the service. If you voluntarily provide contact details in the chat for a follow-up, we process these to handle your enquiry.

The legal basis is our legitimate interest in efficiently answering enquiries (Art. 6(1)(f) GDPR), and for contact requests the performance of pre-contractual measures (Art. 6(1)(b) GDPR). To generate the responses we use a specialised service provider; processing may also take place outside the European Union, for which appropriate safeguards within the meaning of Art. 44 et seq. GDPR (in particular standard contractual clauses) are in place.

Chat histories are stored for a limited period for processing and quality assurance and are then deleted. No automated decision-making in individual cases with legal effect takes place. Please do not enter any special categories of personal data (e.g. health data) in the chat.

Your rights

You have the right to information, correction, deletion, restriction, data portability, and to lodge a complaint with a supervisory authority.