Frequently asked questions
Prescriptions, appointment booking, costs and home visits: here are the answers to the questions we're asked most often on the phone.
With or without a prescription
You can come to us with a doctor's prescription or without one – both ways are possible, they only differ in billing and the scope of treatment.
With a medical prescription
- The type and number of sessions is set by the prescription
- Billing is handled directly with your health insurance provider
- Please bring your prescription to the first appointment
- Patients with statutory health insurance pay the statutory co-payment
- Prescriptions are time-limited – treatment must start within the specified period
Without a prescription, as a self-payer
- No doctor's visit needed – book directly with us
- You decide the duration and frequency together with us
- For massage, equipment-based training and prevention
- You cover the costs yourself, billed by invoice
- We provide pricing before your first appointment, by phone or e-mail
When you can reach us
We schedule appointments by arrangement – you can reach our practice in Kiel Monday to Friday from 7:30 am to 7:00 pm, and we make home visits on Tuesdays and Thursdays.
Practice opening hours
- Monday–Friday
- 07:30–19:00
- Saturday–Sunday
- Closed
Appointments by arrangement. Home visits on Tuesdays and Thursdays. Outside opening hours, you can reach us by e-mail.
Reading your prescription
What's on your prescription
The pink or blue prescription form from your doctor shows, in abbreviations, what we're allowed to treat: which therapy, how many sessions, how often per week, and whether a home visit is required.
These details are binding for us – we can't change them ourselves. Read through the lines once before your first appointment – that already clears up a lot over the phone. The common abbreviations mean:
- KG – Krankengymnastik (therapeutic exercise): active exercise treatment, usually 20 to 30 minutes per session.
- MT – Manuelle Therapie (manual therapy): hands-on treatment of individual joints; requires additional qualification, which our team has.
- KG-Gerät – Equipment-based exercise therapy: training on pulley systems, leg press and ergometer, 60 minutes, often in a small group with supervision.
- MLD 30 / 45 / 60 – Manuelle Lymphdrainage (manual lymphatic drainage): decongestive strokes, the number indicates the minutes; often used after surgery or for lymphoedema.
- KMT – Klassische Massagetherapie (classic massage therapy): treatment of tense muscles, usually 20 to 30 minutes.
- Wärme / Fango – Heat/fango pack: an additional service before the actual treatment; it appears as a separate line on the prescription.
- HB – Hausbesuch (home visit): we come to you, with us on Tuesdays and Thursdays.
- Dringlicher Hausbesuch – Urgent home visit: treatment begins within 14 days; please state this explicitly when booking.
Still have questions?
Drop us a quick message, and we'll sort out everything else in a personal conversation.