From prescription to billing

For a medical prescription, the first treatment should begin within the period stated on the prescription. Once this period has passed, the prescription generally needs to be reissued. If in doubt, call us before going back to the doctor's office – we can often still find a suitable appointment.

There shouldn't be too long a gap between two appointments within a course of treatment, otherwise the treatment series is considered interrupted and cannot simply be continued. In case of illness, holiday, or work commitments, please let us know early so we can rearrange the appointments.

Statutorily insured patients aged 18 and over pay the legally set co-payment: a share of the treatment costs plus a prescription fee per prescription. We settle this amount with you directly and issue a receipt. If you have an exemption from your health insurer, please bring it to your first appointment.

Yes. Massage, equipment-based physiotherapy and other services can be booked as a self-pay patient. We'll tell you the price before booking and settle the bill directly after treatment. A medical prescription is not required for this, but for acute complaints we recommend a medical assessment first.

Privately insured and benefit-eligible patients receive an invoice from us based on the items in the relevant fee schedule. You submit this to your insurer or benefits office. The scope of reimbursement is determined by your tariff – it's best to clarify more extensive treatment series with your insurer in advance.

Home visits in Kiel and the surrounding area require a doctor's note on the prescription stating that treatment should take place in the home environment. In addition to the treatment, a travel fee is charged. Please ensure there is a free surface to lie or sit on and about two metres of space to move.