How much is my co-payment as a statutorily insured person?

Statutorily insured people aged 18 and over pay ten percent of the treatment costs per appointment, plus a statutory prescription fee of ten euros per prescription. These amounts are set by law, not calculated by us. We settle them at the end of the treatment series and issue you a receipt that you can submit to your health insurance provider.

I'm exempt from co-payments – what do I need to do?

Please bring your health insurance provider's exemption certificate to your first appointment. We note the period of validity and won't charge you a co-payment. If the certificate expires during the treatment series, we'll let you know before any co-payment becomes due.

What does a treatment without a prescription cost?

You can also make use of massage, equipment-based training and prevention services without a prescription as a self-paying patient. We'll tell you the current prices in advance, by phone or in person, so you know what to expect before booking your appointment.

How does billing work with private insurance?

Privately insured patients receive an invoice from us after treatment ends, which you submit to your insurer and, if applicable, to your allowance office (Beihilfestelle). How much is reimbursed depends on your tariff – it's best to clarify this with your insurer in advance.

What happens if I can't make an appointment?

Please cancel by phone at least 24 hours in advance so we can offer the slot to other patients. In the case of short-notice cancellations or no-shows, we may charge privately for the reserved time slot, as health insurance does not cover missed appointments.

What if the prescription isn't enough?

If it becomes clear towards the end of the series that further treatment would be beneficial, we'll give you a brief written interim report for your doctor's practice. This usually provides good grounds for a follow-up prescription. The scope and issuing of this is decided solely by the prescribing practice.

Physiotherapy in Kiel

Prescription and billing

Whether it's a health insurance prescription, private prescription, or self-pay treatment: we explain what information must be on the prescription, what deadlines apply, and how billing works.

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Holtenauer Straße, Kiel Home visits Tue and Thu

Prescription is checked before the first appointment

Follow-up prescription discussed early

Co-payment possible directly at the practice

Private invoice with all details for reimbursement

Three paths to treatment

Whether with a prescription from your statutory health insurance, a private prescription, or without a prescription for massage and prevention as a self-paying patient: all three paths lead to an appointment with us.

Statutory prescription

Statutorily insured

Prescription from a GP or specialist, issued as a remedial treatment prescription
Treatment must begin within 28 days of the issue date
Billing runs directly through your health insurance
Statutory co-payment of 10 percent per treatment plus 10 euros per prescription, unless you are exempt

Private prescription

Privately insured

Private medical prescription, often with greater flexibility in number and duration
Treatment sessions can be scheduled longer than under statutory insurance rules
You receive an invoice from us and submit it to your insurer
The reimbursement amount depends on your tariff and is not determined by us

Self-payer

Without a prescription

Appointment without a medical prescription, for example for massage or preventive training
No doctor's visit and no advance deadline required
We agree the scope and price with you before the first appointment
You bear the costs yourself; reimbursement is generally not provided

What must be on the prescription

We check every prescription before the first treatment begins – if information is missing, we contact you before it becomes a problem with your insurer.

Mandatory details from the doctor

Issue date

It determines the deadline: treatment must begin within 28 days of this date, otherwise the prescription expires.

Deadline: 28 days

Remedy

Which treatment is prescribed – for example physiotherapy, manual therapy, lymphatic drainage or equipment-based physiotherapy.

Multiple: Primary and supplementary remedy possible

Diagnosis and diagnosis group

The medical diagnosis including ICD code and the associated diagnosis group. It determines which remedies may be prescribed at all.

Prescription quantity

The number of treatment units and, if specified, the therapy frequency per week.

Typical: 6 to 10 units

Home visit checked

Without this checkbox, we cannot come to your home. We make home visits on Tuesdays and Thursdays.

Appointments: Tue and Thu

Stamp and signature

Practice stamp and the handwritten signature of the prescribing doctor. If either is missing, the insurer may reject the billing.

Deadlines affecting your prescription

A remedial treatment prescription is time-limited. That's why we schedule your appointments so the series runs without major gaps, and we remind you about a follow-up prescription.

Day 0: prescription issued

Your doctor dates the prescription. All deadlines start running from this day.
By day 28: first treatment

The first appointment must fall within 28 days of the issue date. It's best to call us right after your doctor's visit: +49 30 23125107.
During the series: no long interruptions

If the treatment series runs for more than 14 days without an appointment, the insurer may consider the prescription interrupted. Let us know if you're on holiday or ill, and we'll reschedule.
Before the last unit: follow-up prescription

If you need further treatment, we discuss this at least two appointments before the end, so you can get a doctor's appointment in time.
After the last appointment: billing

You confirm the units with your signature, we keep the prescription and send it to your insurer for billing.

28 Tage

between issue and first treatment

14 Tage

maximum interruption within a series

10 %

statutory co-payment per treatment, plus 10 euros per prescription

18 Jahre

insured persons are exempt from the co-payment up to this age

Our commitment

Paperwork is our job, not yours

We check prescriptions before the first appointment, remind you about follow-up prescriptions and bill your insurer. You bring the prescription – we take care of the rest.

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What to bring to your first appointment

The more complete your documents are at the first appointment, the more time there is for the treatment itself. Before starting, we review the prescription together with you for diagnosis, remedy and treatment quantity.

If any information is missing, we clarify it directly with the prescribing practice so your treatment doesn't have to be postponed.

The original prescription, signed and stamped by the medical or dental practice
Your health insurance card, or the billing address if you have private insurance
Findings, surgical reports or imaging, if available
If exempt from the statutory co-payment: valid proof from your health insurance provider
Comfortable clothing; for equipment-based physiotherapy, also indoor sports shoes and a towel

GPs, specialists and dentists may all prescribe physiotherapy – it doesn't matter to us which one does.
The first appointment must begin within 28 days of the issue date, otherwise the prescription expires.
For prescriptions marked as urgently needed, this deadline is shortened to 14 days.
An interruption of more than 14 days ends the course of treatment, unless the medical practice confirms the reason in writing.
If you lose the prescription, the prescribing practice will usually issue a duplicate.

Questions about your prescription?

We're happy to review your prescription in advance and clarify any open questions with you.

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